Privacy Policy
The Louis and Zélie Sanctuary of Alençon attaches great importance to the rights and freedoms of individuals. Aware that, in some cases, your data falls into the category of special data (religious beliefs) within the meaning of the General Data Protection Regulation (GDPR) and may concern minors, we have undertaken a process to bring all our processing vis-à-vis this regulation and the Data Protection Act.
For all your data, the Sanctuary undertakes to:
- process them lawfully while respecting your interests, rights and freedoms;
- limit the data collected to what is strictly necessary;
- collect your data for previously determined and legitimate purposes. Not to further process your data in a manner incompatible with these purposes. In the event of new purposes, the sanctuary undertakes to obtain your consent;
- limit the retention period of your data as much as possible. This duration does not exceed that necessary for the purposes of the processing and may be extended by legal obligations (see table below).
- ensure the security of data and processing;
- inform you of your rights and what the Sanctuary does with your data;
- to implement all its means to allow you to exercise your rights of access, rectification, erasure, limitation (temporary suspension of processing), portability and opposition.
To support this process, the Sanctuary has appointed a data protection officer (dpo): Maître Isabelle Delage (dpo-sanctuary-louis-zelie@phygitalaw.com)
Exercising your rights
For any information on the processing of personal data managed by the Sanctuary or any exercise of your rights of access to data, rectification, erasure, limitation, portability, opposition or to give us your directives concerning the fate of your data after your death, you can contact us:
- directly by email to communication (at) louisetzelie.com
- with our dpo: dpo-sanctuary-louis-zelie@phygitalaw.com
- by post to the following address:
Mr Secretary General,
Alençon sanctuary
50 rue Saint-Blaise
61000 Alencon
All requests must be accompanied by proof of identity. Given the particular nature of certain data, the Sanctuary reserves the right, pursuant to Article 77 of Decree No. 2019-536 of May 29, 2019 taken for application of the Data Protection Act and if necessary, to request additional information to ensure that the identity of the applicant corresponds to the person whose data we are processing.
Any request will be answered within the legal period of one month, either to satisfy your request or to inform you of the reason justifying the extension of the two-month period.
You also have the right to lodge a complaint with the CNIL.
About cookies
A “cookie” is a small information file which may be transmitted to your browser by our website when you log on. Your web browser will keep it for a certain period of time, and send it back to our web server each time you reconnect to it. Our cookies can be used to memorize your identifier, to trace your navigation for statistical purposes, to improve your navigation on the site, etc.
List of cookies used (updated on 02/02/2020)
- Google Analytics: audience measurement services generate traffic statistics useful for improving the site.
Information relating to the processing carried out by the Sanctuary Louis and Zélie d'Alençon
All processing of your data is carried out under the responsibility of the Sanctuaire Louis et Zélie d'Alençon and under the control of our Normandy DPO data protection officer. You can request access to your data, request its rectification or erasure. You have the right of opposition, portability, limitation of processing and the right to give your instructions concerning the fate of your data after your death.
To exercise these rights, see the Exercising your rights section above.
You can also send a complaint to the CNIL
Processing relating to the collection of donations
This processing is implemented to collect donations. It is legally based on the legitimate interest of the Sanctuary to provide for its own resources. The recipients of the data are the authorized persons of the general secretariat of the Sanctuary and our partners contributing to the realization of the campaigns of appeal for donations. The retention period for the data collected is specified in the table below.
Processing relating to the management of requests for erasure and opposition
This processing is implemented to prevent a person, having exercised their right of opposition or erasure, from being solicited again when the campaign to appeal for donations is carried out with partners. It is legally based on the legitimate interest of the Sanctuary to respect the will of people who have exercised their rights. The categories of data processed relate to the identity of the person and their contact details. These data come from the donor database. The recipients of the data are the authorized persons of the general secretariat of the Sanctuary and our subcontractors. The retention period for the data collected is specified in the table below.
Treatment relating to the reception of pilgrims coming individually or in groups
This treatment is implemented to welcome pilgrims and organize their stays. It is based on the execution of pre-contractual and contractual measures between the pilgrim or group leader and the Sanctuary. With regard to the accommodation of pilgrims, the treatment is also based on a legal obligation. Your identity data and contact details are also used to keep you informed of news from the Sanctuary and to solicit your generosity. In this case, the processing is based on the legitimate interest of the Sanctuary to provide for its own means. The recipients of the data are the authorized persons of the general secretariat of the Sanctuary and our subcontractors. The retention period for the data collected is specified in the table below.
Processing relating to the organization of events
This processing is implemented to manage the registration and participation of people in events. It is based on the execution of pre-contractual and contractual measures between the person and the Sanctuary. With regard to the accommodation of the person, the processing is also based on a legal obligation. Your identity data and contact details are also used to keep you informed of news from the Sanctuary and to solicit your generosity. In this case, the processing is based on the legitimate interest of the Sanctuary to provide for its own means. The recipients of the data are the authorized persons of the general secretariat of the Sanctuary, our subcontractors. Your data may be transferred to the United States, a country benefiting from an adequacy decision. The retention period for the data collected is specified in the table below.
Treatment relating to members of the Family of Louis and Zélie
This processing is implemented to manage the members of the Family of Louis and Zélie. It is based on the execution of contractual measures between the person and the Sanctuary. Your identity data and contact details are also used to keep you informed of news from the Sanctuary and to solicit your generosity. In this case, the processing is based on the legitimate interest of the Sanctuary to provide for its own means. The recipients of the data are the authorized persons of the General Secretariat of the Sanctuary and its subcontractors. The retention period for the data collected is specified in the table below.
Contact form processing
This processing is implemented to manage the contacts of the Sanctuary. It is based on the legitimate interest of the Sanctuary to organize its external communication. Your identity data and contact details are also used to keep you informed of news from the Sanctuary and to solicit your generosity. In this case, the processing is based on the legitimate interest of the Sanctuary to provide for its own means. The recipients of the data are the authorized persons of the General Secretariat of the Sanctuary and its subcontractors. The retention period for the data collected is specified in the table below.
Processing of volunteer registrations
This processing is implemented to recruit volunteers. It is based on the legitimate interest of the Sanctuary to provide for its human resources. Your identity data and contact details are also used to keep you informed of news from the Sanctuary and to solicit your generosity. In this case, the processing is based on the legitimate interest of the Sanctuary to provide for its own resources. The recipients of the data are the authorized persons of the General Secretariat of the Sanctuary and its subcontractors. The retention period for the data collected is specified in the table below.
Processing relating to the Shop and the “drop a candle” page
This treatment is implemented to allow you to acquire an item. It is based on pre-contractual measures at your request. Your identity data and contact details are also used to keep you informed of news from the Sanctuary and to solicit your generosity. In this case, the processing is based on the legitimate interest of the Sanctuary to provide for its own resources. The recipients of the data are the authorized persons of the General Secretariat of the Sanctuary and its subcontractors. The retention period for the data collected is specified in the table below.
Treatment relating to prayer intentions
This processing is implemented to manage prayer intentions. It is based on the pre-contractual and contractual measures between you and the Sanctuary. Your identity data and contact details are also used to keep you informed of news from the Sanctuary and to solicit your generosity. In these cases, the processing is based on the legitimate interest of the Sanctuary to promote its activity and provide for its own means. The recipients of the data are the authorized persons of the General Secretariat of the Sanctuary and its subcontractors. The retention period for the data collected is specified in the table below.
Newsletter processing
This processing is implemented to manage the sending of the Sanctuary's newsletter. It is based on the contractual measures between you and the Sanctuary. Your identity data and contact details are also used to solicit your generosity. In this case, the processing is based on the legitimate interest of the Sanctuary to provide for its own means. The recipients of the data are the authorized persons of the General Secretariat of the Sanctuary and its subcontractors. The retention period for the data collected is specified in the table below.
Table relating to the retention period of personal data
| Data type | Operating time | Duration of legal archiving obligations | Observations |
| Identification and contact details of persons | 10 years from last contact | ||
| Donation data (date, amount, etc.) | 10 | ||
| tax receipt | Time needed to issue the tax receipt | 6 | |
| Invoices and other accounting documents | Time required for the annual validation of the accounts | 10 | |
| Credit card number and expiry date | Duration of the financial transaction | 15 months | No preservation of the cryptogram |
| Data relating to the SEPA direct debit – single direct debit: – recurring direct debits | Duration required for the samples ………………………………. ………………………………. | – 13 months – 13 months
– 36 months….. |
at the end of the last direct debit preceding the revocation at the end of the due date of the last SEPA direct debit, if no new direct debit order has been presented since. |
| Data appearing on documents necessary for the reception of pilgrims and the organization of events | Duration not exceeding the closing date of the pilgrim file | 5 | |
| Data used for the management of members of the Family of Louis and Zélie | Data kept until the end of the contractual relationship | 5 | |
| Data used for the shop or the drop a candle page | Duration of the commercial transaction | 5 | |
| Data used for prayer intentions | Identity data and contact details are kept for 10 years | ||
| Newsletter | Data kept as long as the person concerned does not unsubscribe (via the unsubscribe link integrated in the newsletters) | 5 |